There are a number of reasons why you may not be able to view some of our questionnaires. Some suggestions on how to rectify any problems are listed below:
Ensure cookies are enabled
If you would like to keep a high-security setting, but still be able to participate in the Vocalist online community questionnaires, you will need to add www.thevocalist.co.uk to your "Safe" or "Trusted" sites. Please consult your browser documentation for assistance on this.
Use of advertising software
If you have advertising software attached or inserted into your emails, you may experience problems with the surveys. Some of these programs delete certain characters from our emails, and thus disable the links we send to you. Unfortunately, there is nothing we can do to control this, but we do advise you to inform your advertising software provider of the problem.
Check your Internet Browser
Our questionnaires are designed to support the most up-to-date Internet browsers. Currently, the recommended browsers are Internet Explorer 7+, Chrome 15+, Firefox 10+, Opera 8+ and Safari 3+. You may experience technical issues if using older browsers that are no longer fully supported. If you are encountering problems, we would recommend updating your browser to one of the latest versions.
If you have forgotten your password, simply enter your email address in the relevant space at the top of the home page (please make sure you use the email address you registered with). Then click login to send yourself an email reminder of your password.
The reminder email should arrive in your email inbox within a few minutes (depending on your Internet connection). If the reminder does not arrive, try clicking "send and receive" on your email program. If this doesn't work, try sending yourself another reminder following the steps given in the above paragraph.
Firstly, if you have not already done so, check you are using the correct email address. If you have started using a new email address, but have not updated your details, the system will not recognise your new email address.
Secondly, use the password reminder on the top right hand side of the screen to check you are not using a password you have set up on another website!
If you are copying and pasting your password, check that you are not copying any blank spaces before or after your password, as these are treated as extra characters by the system, thus making your password invalid.
If you are typing your password make sure that caps lock is not on - the password is case-sensitive.
Make sure that you have "cookies" enabled in your browser software; cookies are used in our login process and for tracking questionnaire completion. For information on checking and enabling your browser cookie settings, click here.
Firstly, please note down as much information you can about the problem(s) you are experiencing, including any error messages you have seen.
Secondly, find out what software you are using. You can easily do this by visiting http://supportdetails.com and making a note of the details in the "Operating System" and "Web Browser" boxes. If you contact us with a technical question (that isn't answered here) it would be greatly appreciated if you can quote us the information you have collected.
Finally, email us this information: email@example.com we will reply as soon as we are able. Before contacting us please check you have followed the steps above and only then contact us with as much detail as possible and explain the problem fully.